Feedback and Complaints
At ForWhen we value all feedback from parents, their families, referring health professionals and the community.
We appreciate you taking to time to provide feedback on how we can improve our services.
The Australian Charter of Healthcare Rights outlines consumers’ rights to ask questions, provide feedback and make complaints about their health care.
In most cases, the best way to make a complaint about the services you received from ForWhen is to us directly. You can do this by completing the form below. All information provided is reviewed by the National Director ForWhen. If it is about a service we have referred you to, you may also like to provide your feedback to them.
Making a complaint can sometimes be difficult, but there are tips that can help consumers with this process. View the animation series here: Information about healthcare complaints | Australian Commission on Safety and Quality in Health Care
Feedback and Complaints
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If you prefer not to complain directly to ForWhen, or if you are not satisfied with their response, other organisations can help:
- For privacy and/or security issues contact the Office of the Australian Information Commissioner (OAIC) HERE
- For complaints against a health service, contact your State or Territory health complaints organisation HERE
- For complaints against an individual registered health professional contact the Australian Health Practitioners Regulatory Authority (AHPRA) HERE
You can call our free national phone line on 1300 24 23 22 to speak with a local navigator who will be able to listen, talk with you, and help you access a local service provider. Alternatively you can send us an email or contact us through our website.
